Midland Industries' Top 8 FAQs

At Midland Industries, we understand that our customers need a seamless, user-friendly experience when managing their accounts or searching for products. Whether you’re a seasoned buyer or a first-time visitor, our platform is designed to streamline your process. Since our customers are at the center of what we do here at Midland, we will dive into some of our most commonly asked questions, giving you additional insights and tips to ensure a smooth experience.

1. How Do I Log In?

Logging into your Midland Industries account is the first step toward accessing a wide range of tools and information. You’ll find the login button located in the upper right corner of the homepage, which will prompt you to enter your username and password. Alternatively, you can navigate to the My Account page where you’ll also be prompted to log in.

Pro Tip: If you’re having trouble remembering your password, simply click on the “Forgot Password” link and follow the prompts to reset it. For those who frequently access their accounts, consider enabling “Remember Me” for faster access in the future. If your company has multiple users, setting up individual logins helps streamline your team’s access to account features like pricing, stock, and order management.

2. How Do I Search for Products?

Finding the right product has never been easier with our intuitive search tools. For a quick browse, you can use the category links on the left-hand sidebar. These categories are tailored to help you quickly locate items based on their type or industry use. If you already know what you’re looking for, type the product code, crossover number, or a detailed description into the product search bar at the top of the page.

Pro Tip: The more precise your search terms, the quicker you’ll find exactly what you need. For instance, if you’re searching for a specific type of hose fitting, entering the product code will give you exact matches, while entering a description like “brass hose fitting” will provide broader options to browse.

3. Can I Search by Competitor Part Number?

Yes! Midland Industries offers a feature that allows you to input competitor part numbers to find a match in our catalog. Located on the right side of the header, this search box is an excellent tool for cross-referencing and ensuring that you get the part you need, even if you’re switching from another supplier.

Pro Tip: In addition to showing Midland’s equivalent part number, our system will display images and additional product details so you can easily verify that you’re ordering the correct item. This feature is particularly helpful for those transitioning to Midland for the first time or for companies that manage multiple suppliers.

4. Can I Get a Copy of My Current Pricing in an Excel Spreadsheet?

Yes, you can! We understand that having up-to-date pricing information is essential for budgeting and project management. Simply visit the Pricing Downloads page in your Account Manager to export your current pricing list in Excel format.

Pro Tip: Regularly updating your pricing sheet ensures that your records match the latest rates and availability from Midland. It’s also helpful for bulk buyers who may need to compare product costs across different projects. Excel’s features, such as filtering and sorting, allow you to organize the pricing sheet according to your needs.

5. How Can I See Stock and Pricing Without Placing an Order?

Midland Industries offers the ability to check stock availability and pricing without the need to place an order. By entering the part number into the search bar, you’ll instantly see stock levels and pricing across all our warehouse locations, provided you’re logged in to your account.

Pro Tip: This feature is great for long-term project planning or cost estimation. You can add items to your cart without commitment, allowing you to build out potential orders over time. Additionally, if stock is low in one location, consider selecting a different warehouse from the availability dropdown—just make sure you’re logged in to see the full details.

6. Can I Order Using My Part Number?

Yes! Midland Industries allows you to enter your own part number alongside Midland’s when placing an order. This is especially useful for businesses that have established internal part numbers. Once saved, future orders can easily be placed using your part number for a more streamlined process.

Pro Tip: You can manage, update, or add new part numbers via the Account Manager screen. This ensures that your system stays in sync with Midland’s catalog, simplifying your purchasing workflow and reducing the chances of errors when reordering.

7. What Is Your Freight Paid Amount?

Midland Industries offers free freight on all orders totaling $1,500 or more. This makes bulk ordering even more economical by eliminating shipping costs, a huge benefit for companies looking to save on larger purchases.

Pro Tip: To maximize savings, consider consolidating smaller orders into a single, larger one to meet the $1,500 threshold. If your company frequently places large orders, it’s a good idea to plan purchases ahead of time to take advantage of free freight.

8. Do You Have a Minimum Order Requirement?

For customers who place orders through the Midland website, there is no minimum order requirement. This flexibility allows you to order exactly what you need, even if it’s just a single part. However, if you prefer to order by phone or fax, there is a $50 minimum order requirement, plus a $5 handling fee.

Pro Tip: When placing smaller orders, using the website is the most cost-effective option. If your order is just shy of the $50 minimum for phone or fax orders, consider adding a few low-cost items to avoid the handling fee.

For more FAQs, visit us at https://midlandindustries.com/faq/

By familiarizing yourself with these key functionalities, you’ll be able to use Midland Industries’ platform with confidence, find products quickly, and manage your account from one place. Keep this guide handy for future reference, and if you need further assistance, don’t hesitate to contact our support team—we’re here to help!

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